AI customer service agent for chat, WhatsApp and voice

Answers from your content. Not its imagination.

GACS answers your customers in 50+ languages using only what you've taught it. When the answer isn't there, it says so and hands the chat to your team.

Book a demo Ask it a question

Animated example: a customer asks a property company about a 2-bedroom flat. GACS checks the company's listings and viewing documents, highlights the matching lines, and answers with the sources attached. When asked something not in its sources, it says it won't guess and hands the chat to a person.

Inside GACS

How GACS answers a customer

  1. 01

    It reads your content.

    Guides, FAQs, price lists and your website. That's everything it knows.

  2. 02

    It answers in their language.

    Arabic, English, French, Urdu and 50+ more, all from the same sources.

  3. 03

    It knows what it doesn't know.

    No source, no answer. It hands the chat to a person instead of guessing.

  4. 04

    It works wherever they ask.

    Your website, WhatsApp Business and the phone, with one knowledge base.

One knowledge base. 50+ languages.

Write your answers once. Customers get them in the language they type in: Arabic, English, French, Urdu, Spanish and dozens more.

Hello مرحبا Bonjour Hola آداب Merhaba Ciao नमस्ते Olá Hallo
ENDo you have visitor parking? ARهل يوجد موقف للزوار؟ FRY a-t-il un parking visiteurs ? ES¿Hay estacionamiento para visitas? URکیا مہمانوں کے لیے پارکنگ ہے؟ DEGibt es Besucherparkplätze? TRZiyaretçi otoparkı var mı? RUЕсть ли гостевая парковка?

Channels

One agent. Wherever your customers ask.

01 · Website

A chat widget that looks like your brand.

Add one script tag to any site. Set the colours, logo and tone, and it starts answering from your content.

  • One-line install
  • Your colours and logo
  • Visitor details captured
marinakeys.ae
MKMarina Keys

Do you have visitor parking?

Yes, free visitor parking at the lobby. Want directions?viewings.pdf

02 · WhatsApp

The same agent on your WhatsApp Business number.

Customers message you the way they already do. GACS replies in seconds, at 3am too.

  • Your existing number
  • Listings sent in chat
  • Handover to your team
MK
Marina Keysonline

هل يوجد موقف للزوار؟9:41 ✓✓

نعم، يوجد موقف مجاني للزوار في الردهة. هل تريد الموقع؟9:41

2BR · Dubai MarinaAED 165,000/yr
Book a viewing →
03 · Voice

Customers can just call and talk.

Add an optional voice line. Callers speak, GACS listens and answers out loud from the same knowledge base.

  • Optional phone line
  • Live transcript
  • Same answers as chat

On call · 00:12

CallerIs there parking for visitors?

GACSYes, free visitor parking at the lobby. Shall I text you directions?

Why it's different

Sometimes the best answer is “I don't know.”

A chatbot that guesses

What's your refund window?

Our refund window is 60 days, no questions asked!

Made up

It isn't in any document. Now your team has to honour it or explain it.

GACS

What's your refund window?

Refunds aren't covered in my sources, so I won't guess. I've passed this to Omar on our team. He'll reply here.

Grounded

A wrong answer costs more than no answer.

Says “I don't know”

No invented prices, policies or promises. If it isn't in your content, it says so.

Works with your team

GACS takes the repeat questions. Your people handle judgement calls and complaints.

Hands over with context

The chat passes to a named team member with the visitor's details and the full transcript.

Built by DIGGIT, not resold

Need something custom? You talk to the engineers who wrote it, not a reseller's support queue.

Your data stays yours

Your knowledge base and transcripts belong to you. GDPR-aligned, TLS in transit, storage rules you choose.

How it works

Live in an afternoon. No code.

You set it up once. After that it answers, qualifies and escalates on its own, and you improve it from the transcripts.

  1. 01

    Feed it your content

    Upload service guides, FAQs and documents, or paste your website address and GACS reads the pages.

    ↳https://yourcompany.ae42 pages read
    PDFservices.pdf DOCpricing.docx CSVcatalogue.csv TXTfaq.txt
  2. 02

    Add answers in your own words

    Use manual entries for offers, one-liners and anything you want said exactly your way.

    When someone asks

    GACS says

    ToneFriendlyFormalBrief
  3. 03

    Set the rules

    Decide what it can say, what it must never answer, and when to bring in a person.

  4. 04

    Brand it and add it to your site

    Match the widget to your brand and paste one script tag. Connect WhatsApp and a voice line if you want them.

    Brand colour
  5. 05

    Let it run, then refine

    It answers around the clock, captures leads and escalates. You review transcripts and fill any gaps.

    214chats today
    31leads sent
    9handed over
    Gap found: “Do you allow sublets?”Add answer

Lead intelligence

Your sales team only talks to people ready to buy.

GACS asks for name, phone and email, filters out off-topic chats, and sends qualified leads to your CRM with the conversation attached.

60%

of businesses report lower support costs

67%

of consumers used a support chatbot in the past year

55%

capture leads faster with AI assistants

Industry figures, as cited on gacs.io.

Integrations

Plugged into the tools you already run.

Connect GACS to your CRM, store, calendar and docs. It learns from what you keep there, and sends leads, bookings and orders back to where your team works.

01

You choose what it sees

Connect an app and pick the folders, pages or pipelines GACS may use. Nothing else.

02

Reads in, writes back

Answers come from your docs and store. Leads, bookings and orders go back to the right app.

03

Need another tool?

DIGGIT's engineers build custom connectors for the systems you run. Tell us which one →

Industries

Built for businesses where a slow reply loses the sale.

Try it

Ask GACS about GACS.

This demo only knows the ten notes below. Ask about something outside them and see what it does.

    GACS demoKnows 10 notes, nothing else
    Hi! Ask me anything about GACS: languages, pricing, channels, setup. Try something off-topic too.

    See it answer your customers.

    Send us your website. On a short call we'll load it into GACS and show it answering your real customer questions on chat, WhatsApp or voice.

    Book a demo Message us on WhatsApp

    Free trial available · Pricing quoted for your business