Agreements
GACS (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and AI chatbot services (the “Services”).
By using our Services, you consent to the practices described in this policy.
We may collect the following types of information:
Contact Information: Name, email address, phone number, and company details
Uploaded Content: Documents, FAQs, or other materials used to train the chatbot
Chat Data: Conversations between users and the chatbot
Technical Data: IP address, browser type, device info, pages visited
Integration Data: Information from third-party systems (e.g. CRM, WhatsApp), if connected
We use collected information to:
Deliver and improve our chatbot services
Respond to customer support inquiries
Train and fine-tune chatbot performance
Monitor usage and detect technical issues
Comply with legal or contractual obligations
We do not sell or rent your personal information.
We implement strict security measures to safeguard your data:
TLS Encryption: All data is encrypted in transit
AES-256 Encryption: Sensitive data at rest is encrypted
UAE-Based Hosting: Production servers are hosted in secure, ISO 27001-certified UAE data centers
Access Control: Data access is restricted through role-based permissions
Monitoring & Backups: Real-time monitoring, daily encrypted backups, and disaster recovery plans are in place
Despite our best efforts, no method of data transmission over the internet is 100% secure.
We may share your data with:
Trusted service providers who support our platform infrastructure
Third-party tools you choose to integrate (e.g., CRM, WhatsApp)
Legal authorities if required by law or to protect our rights
All third parties are contractually bound to maintain the confidentiality and security of your data.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.
Depending on your location and applicable law, you may have rights to:
Access or request a copy of your data
Correct or delete your information
Withdraw consent or restrict processing
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at info@gacs.io.
We may use cookies to improve site performance and user experience. You can modify your browser settings to disable cookies at any time.
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or our data practices, contact us at:
GACS Team
Email: gacs@diggitglobal.com
Website: https://www.gacs.io
